Privacy
Policy

Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Email address
• Telephone number
• Billing and shipping information
• Order and purchase information
• Customer account information
• Communications you send to us
• Marketing preferences
• IP address, browser type, device information and website activity
• Other information you choose to provide

When you make a purchase, payment information is processed through Shopify and/or applicable payment service providers. Payment providers handle payment information according to their own privacy and security practices.

How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Communicate with you regarding orders or customer-service requests
• Manage customer accounts
• Process returns, exchanges or other requests
• Prevent or investigate fraud, misuse or security concerns
• Operate, maintain and improve our website
• Understand how customers interact with our website
• Send marketing communications where permitted and in accordance with your preferences
• Maintain appropriate business, tax and transaction records
• Comply with applicable legal and regulatory requirements

We limit our use of personal information to purposes that are reasonably connected to our business operations or otherwise permitted or required by law.

Shopify & Service Providers

Our online store is operated using Shopify.

We may provide personal information to service providers that assist us in operating our business, including providers involved in:

• Ecommerce and website hosting
• Payment processing
• Shipping and delivery
• Email and customer communications
• Analytics
• Marketing
• Fraud prevention
• Accounting, legal or other professional services

We provide or make available information only as reasonably necessary for these providers to perform services on our behalf or as otherwise permitted by law.

Some service providers may process or store information outside your province or outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Alta Quero, we may use your contact information to send product news, offers and other relevant updates.

Where required, marketing communications are sent with appropriate consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at info@altaquero.ca .

Unsubscribing from promotional communications does not prevent us from sending transactional or service-related communications concerning an order or customer request.

Cookies & Similar Technologies

Altaquero.ca may use cookies and similar technologies to operate the website, remember preferences, understand website activity, support analytics and improve the shopping experience.

Some cookies are necessary for website functionality, while others may support analytics, personalization or marketing.

Your browser may allow you to restrict or disable certain cookies. Doing so may affect some website features.

Where applicable, additional cookie choices may be made available through the privacy or cookie controls displayed on our website.

How We Protect Personal Information

We use reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the personal information we handle.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate our business, maintain required records and meet applicable legal, tax, accounting or regulatory obligations.

When information is no longer reasonably required, it may be securely deleted, anonymized or otherwise disposed of as appropriate.

Access & Correction

You may contact us to request access to personal information that we hold about you or to request correction of information that is inaccurate or incomplete, subject to applicable legal limitations.

You may also contact us regarding a request to delete or restrict certain personal information. Such requests will be considered in accordance with applicable law and our legal and record-keeping obligations.

We may need to verify your identity before processing certain privacy requests.

Disclosure Required by Law

We may disclose personal information where reasonably necessary to comply with applicable law, legal process, court orders or lawful requests from government or regulatory authorities.

We may also disclose information where reasonably necessary to protect the rights, security or property of Alta Quero, our customers or others.

Children

Our website and products are not directed specifically to children, and we do not knowingly seek to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal requirements.

The current version will be posted on this page.