FREQUENTLY ASKED QUESTIONS

Questions, answered.

Everything you need to know about Alta Quero, our products, orders, shipping, returns, and more.

We currently ship across Canada and to select international destinations. Shipping options and delivery estimates are shown at checkout.

Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping option selected at checkout.

Yes. Eligible items can be returned within the return period specified in our Return Policy. Items must be unused and in their original condition.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

We accept major credit and debit cards along with the payment methods available at checkout.

Keep your leather piece away from excessive moisture, direct heat, and prolonged sunlight. Store it in a dry place and follow the care instructions supplied with your product.

Yes. We welcome wholesale and retail partnership enquiries. Please contact our team with your business details and requirements.

You can reach our team through the Contact Us page. We usually respond within 1–2 business days.

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