Shipping policy

At Alta Quero, our Canadian inventory is stocked and fulfilled from Kingston, Ontario.

Shipping within Canada

We ship to eligible addresses across Canada.

Available shipping options, rates and estimated delivery times are displayed at checkout based on the destination and order.

Order Processing

Orders containing in-stock merchandise are generally prepared for shipment within 1–3 business days after payment confirmation.

Orders placed on weekends or statutory holidays begin processing on the next business day.

During unusually busy periods, promotions or holidays, processing may take slightly longer.

Kingston Local Delivery

Local delivery may be available for eligible Kingston-area addresses.

Availability and any applicable delivery charges will be shown at checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout.

From time to time, Alta Quero may offer free shipping or other shipping promotions. Any applicable minimum purchase requirements or conditions will be displayed at the time of the promotion.

Tracking

When tracking is available, you will receive shipping confirmation and tracking information by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your confirmation.

Delivery Times

Delivery estimates provided at checkout or by the carrier are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, transportation disruptions, peak shipping periods and other circumstances outside Alta Quero's reasonable control.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to Alta Quero because of an incorrect or incomplete address, refusal of delivery or failure to collect the shipment, additional shipping charges may apply before the order can be resent.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us at info@altaquero.ca as soon as possible.

For packages damaged during transit, photographs of the product and shipping packaging may be required so that we can investigate the issue with the carrier.

Please also refer to our Return & Exchange Policy for damaged, defective or incorrect merchandise.

Packaging

Orders are packaged with the goal of protecting the merchandise appropriately during transportation.

Packaging materials may vary depending on the size, type and quantity of products being shipped.

Wholesale Orders

This Shipping Policy applies primarily to purchases made directly through altaquero.ca.

Orders placed through Faire or another wholesale marketplace are subject to the shipping terms and policies applicable to that platform.

Questions

For shipping questions or special delivery requests, contact:

Alta Quero Incorporated
Kingston, Ontario, Canada
info@altaquero.ca